Terms of Service

1. The service

TenancyOS provides workspace tools for recording property, tenancy, compliance, repair-case, document, and evidence-pack information. The service stores and organises records that you and your team enter or import.

TenancyOS is an operational record-keeping tool. It does not provide legal advice, and checklists, statuses, or generated documents must not be treated as a substitute for professional legal advice about the Renters' Rights Act or any other legislation.

2. Accounts and organisations

You must provide accurate registration information and keep your credentials secure. An organisation owner or admin controls team membership, roles, and billing for their organisation, and is responsible for the actions of users they invite.

3. Subscriptions, fees, and trials

Paid plans are billed monthly in GBP through Stripe. Plan limits (such as included properties, team members, and monthly evidence exports) are described on the pricing page and enforced in the product. Trials convert to paid subscriptions unless cancelled before the trial ends. Fees are exclusive of VAT unless stated otherwise.

4. Your data

You retain all rights to the data your organisation stores in the service. You grant us the licence needed to host, process, back up, and display that data to deliver the service. Our processing of personal data is described in the Privacy Policy and, for business customers, in our data processing addendum.

You are responsible for ensuring you have a lawful basis to store the tenant, landlord, and contractor personal data you enter into the service.

5. Acceptable use

You must not:

• use the service to store or distribute unlawful content;
• attempt to access another organisation's data or probe the service's security controls;
• resell or provide the service to third parties outside your organisation without our written agreement;
• interfere with the integrity or performance of the service.

6. Availability and support

We aim to keep the service available continuously but do not guarantee uninterrupted operation. Planned maintenance will be notified in advance where practical. Support is provided by email at [SUPPORT EMAIL] during UK business hours.

7. Liability

Nothing in these terms excludes liability that cannot be excluded by law. Subject to that, our total aggregate liability arising out of or in connection with the service in any 12-month period is limited to the fees paid by your organisation in that period, and we are not liable for indirect or consequential loss, loss of profit, or loss of data caused by events outside our reasonable control.

Decisions about tenancy management, possession, disputes, or regulatory submissions remain yours. Evidence packs assemble your records; they do not certify legal sufficiency.

8. Termination

You can cancel your subscription at any time from the billing settings; access continues until the end of the paid period. We may suspend or terminate access for material breach of these terms, including non-payment. After termination we retain and then delete organisation data in line with the retention commitments in the Privacy Policy, and you may request an export of your data beforehand.

9. Changes to these terms

We may update these terms from time to time. Material changes will be notified by email or in the product at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

10. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.